Orders and Returns

Order Information

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Returns & Replacements

 

We hope that you are happy with your purchase but we understand that sometimes you may want to return an item you have purchased.

Please contact 0203 393 3101 or email customerservice@peppermint.co.uk if you have any further questions about returns.

 

Change of mind (within 14 days of delivery)

 If you change your mind and wish to return items you have purchased we will happily exchange or refund items once we have them back, the return of the items will be at your own cost unless we have shipped your the wrong items by mistake.

  • - The item is unused and in a re-saleable condition upon its return to us.

  • - The original packaging has been kept and the item has been repackage and returned to us without damage, items with no packaging will incur a re-packaging cost of £30 per item for large items and £15 per item for smaller items.  If you have collected your product in store and are considering to return it we would request you take your packaging with you.  Peppermint will not be abe to retain, store or provide any packaging for items which have been collected assembled. 

  • - Items can be returned to our stores or back to our distribution centre.  Please email customerservice@peppermint.co.uk before returning items and quote your order reference or shipping reference number.

  • - We can arrange collection of your items however there will be a charge of £30 for large items such as prams and car seats and £15 for smaller items.  This value will be deducted from any refund or credit we give you.

  • - We aim to refund your order as quickly as possible however refunds can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.

  • - This does not affect your statutory rights  
 
Items which have developed a fault
If your item develops a fault or is not working as expected contact us immediately, we will require a photo or video of the issue so we can ascertain what action to take. Normally we can resolve any issues under the product warranty by supplying replacement parts or items.  If we are unable to rectify the issue in this way we may ask for the item to be returned to us (at our cost) and inspected or sent to an approved repair center.  Should we need to collect an item from you we will need it to be packaged suitable for shipment. Your manufactures warranty does exclude the following however your statutory rights are not affected:
 
  • - General wear and tear, misuse or improper storage or transport of the item such as damage by airlines

  • - Failure to follow the manufacturers user guide or using the product in a way it has not been intended to.

  • - If the product has been modified in anyway or used in conjunction with any unapproved items.

  • - Punctures, tears or any other damage to air filled tyres or damage to foam filled tyres by misuse.