Following recent communication from Dorel if you have purchased a FamilyFix base and collected it prior to 3rd March 2010 please contact your retailer or Maxi-Cosi customer care on 01842 767 965. Below are extracts from the internal letter from dorel regarding the recall of the Family fix base.
If you have purchased your base from us please contact your local store or customer services on 0203 393 3101
“Maxi-Cosi voluntarily recalls all FAMILYFIX bases sold before 3 March, 2010.
The issue
It concerns a potential problem in the mechanical attachment of the IsoFix connectors to the base. As a result, the base does not offer the child the desired level of protection in case of an accident. The issue, identified during a routine internal quality check, possibly affects a small percentage of the total production. There have been no complaints or report of incidents.
Which products are affected?
Only the FamilyFix base, Ref 63300080. It does not apply to the EasyFix, EasyBase (2) or any other product by Maxi-Cosi.
Please see attached image to locate your ref number.
Consumer advice
Parents are advised to stop using their FamilyFix until it has been checked by a specialist nursery store. We kindly ask your assistance in allowing any base to be checked, without proof of purchase at your store.
Consumer has a faulty base, what now?
You can offer the parents a new FamilyFix immediately, returning the faulty base to us with contact details of the consumer. Parents can continue to use the Maxi-Cosi Pebble or CabrioFix infant seat with a regular seat belt.
How to recognize a NEW Maxi-Cosi FamilyFix?
FamilyFix bases dispatched from 3 March, 2010 are completely in accordance with our high quality standard. The new bases bear a green mark of approval at the bottom of the FamilyFix and a white sticker on the box of the FamilyFix
Consumer Information
Need more information? Parents can visit our website for a list of Frequently Asked Questions: www.maxi-cosi.com or call the Maxi-Cosi Customer Care 01842 767965.
Dorel sincerely regrets any inconvenience that this voluntary recall may cause and is committed to consistently delivering all of our products according to the highest quality standards. We take the trust that consumers place in our brands most seriously. We thank you for your cooperation in this recall and for your help to ensure their safety.
Should you have any further questions, please contact Dorel Customer Care 01842 767965.
Can you please confirm the Family Fix Base Serial numbers which have been recalled so that I do not purchase one of the faulty units inadvertantly?
Many thanks,
Phil.
Dear Phil,
Please following the following link to the Maxi cosi website. Here you will be able to get further information on the product recall. We Have been told that all Maxi Cosi Family fix bases supplied to retailers before the 3rd March 2010 must be recalled for inspection by your Retailer or Maxi Cosi.
If you Need any more information On the Family Fix recall please do not hesitate to contact us. 0203 393 3101
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